Frequently Asked Questions

Call 911 for ALL emergencies. Bergheim VFD is dispatched through the Kendall County Emergency System. When a 911 call is made, the caller’s address determines which services and department are dispatched to the site.

For non-emergency calls, contact the Bergheim VFD by clicking on “Contact Us” on our department website at to send us an email. Your message will be returned as quickly as possible with the understanding that there is no full time paid staff in the department.

Kendall County owns the paging system so the county dispatcher “tones out” the pagers, which sends the emergency call out on the Active 911 alert system that appears on the firefighters’ smart phones. 

Bergheim VFD creates an incident report for every call to which the Department responds and submits it to the Kendall County Fire Marshal. All requests for incident reports should be made to the Kendall County Fire Marshal's office at (830) 249-3721. Please have the date, address, and type of call available when you contact them.

All violations should be reported to the Kendall County Fire Marshal's office at (830) 249-3721.

No, all requests/notification for a controlled burn must be made by contacting the Kendall County Sheriff's Dispatch Unit at (830) 249-8645. This provides the dispatchers with the address, date, time, etc. so that they will have the specifics to answer any calls that might come in during the burn.

Bergheim VFD provides an Insurance Information Letter that you can download from our website and submit to your insurance company. Go to our home page at, and click on "Documents" to save and/or print a copy of the letter.